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    Infrastructure

    Does AVA retail need internet connectivity? How much?

    Only bandwidth required is for uploading summary/ report data if it is stored outside the store. This is small amount of data and is usually transferred at night. Online connectivity 24x7 lets our remote support reach the system anytime and is recommended but not required.

    Does the system provide help against shoplifting/ theft?

    AVA retail has an optional module to trigger removal of devices from tables up to 80% accuracy and is generally helpful keeping an eye on possible thefts.

    Customer Privacy and Data Security

    Does AVA retail need to be on store’s LAN?

    No. It has its own LAN and does not burden your LAN.

    Does it meet privacy standards?

    Yes. It exceeds the standards of the usual security camera system prevalent in the industry (called CCTV).

    Does the system record videos?

    No. It does not record videos or even a single frame with shoppers in it. All analysis is 100% computers and machine learning. No identities are tracked unless shoppers have ‘opted in’ their mobile phone app.

    Installation

    Does the installation cause store disruption during biz hours?

    No. It happens during off hours or late nights depending on the retailer’s convenience.

    How much actual time does the installation take per store?

    Hardware & system installation takes 20 hours ~ (2 nights)

    Customer Service and Support

    How does AVA retail staff support post deployment?

    Support on site and remote is available. We have capabilities to troubleshoot and monitor the system health so that we can be proactive.

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